
I just wanted to write a breif note of
thanks for the excellent service you provided my office. We
have been having problems with the now unsupported DCez product
for over two years. Database corruption and patient file failure
were making it nearly impossible to continue using the software.
Needless to say this was the source of great stress in our practice.
It was no small miracle that we found Chrysalis Computer Solutions.
Within an hour, Scott had located our problem, fixed the corrupt
databases and restored complete function of our software, virtually
saving our data and patient information. What a valuable resource
you guys are. I would highly recommend your services to anyone
with similar problems. Thanks again for all you did.
Sincerely,
Dr. John C. Olsen DC
Roanoke, VA
Scott Latham took us from frustrated
for nearly a year, to functional in no time. The software program
we purchased from micro4 for billing and chart notes was confusing
and time consuming to learn. We knew it had the potential to
be a great program, but the initial training provided was inadequate
to our needs. Scott came in and within 24 hours he had the program
working the way WE wanted, not "my way or the highway".
I would recommend him to fix YOUR computer system in a heartbeat.
Michael Pettet, D.C.
Vancouver, WA
"We hired Scott to support our medical
records software. The company we bought the software from was
terrible at customer support and very unresponsive and extremely
expensive. For one flat fee per month we could have unlimited
support from Scott.
He's very personable, knowledgeable and
funny. He's always fun to talk with even in the midst of software
drama. He just logs in and fixes things.
He had a difficult situation at my work
due to our crazy IT guy. He was very good at being diplomatic
and working around his craziness. This was not an easy task
for Scott, but he cared about the rest of us and knew we needed
his continued support, so he hung in there with us.
I am going to use Scott in my new practice
to set up my network and support this software."
Dr. Dusty DuBois
Bothell, WA
I've known Scott for 15 years starting
back in the DCEZ days of Micro4. Since the beginning he has
shown superior knowledge of the system, "exceptional customer
service skills" and a can do attitude to customize your
system. Recently I had Scott in my office to completely redesign
the Practice Studio chart screens. In four days of intense work
I now have a system that truly allows me to chart my patients
fully, as though I'm writing my notes by hand. No longer do
I worry about sending notes that look as though they are a repeat
of the last visit. Dealing with Scott you NEVER have hidden
charges nor do you get charged to fix things that that come
up due to "fixes" that he performed. To put it in
simple terms "without Scott I'd be using a different computer
system completely".
Dr. Chris, D.C
Bradenton, FL
We purchased Practice Studio in September
of 2005 and after the in-house training, we were completely
lost. We used the billing and scheduling portion of the software
and tried to get the notes up and running and after a year we
were no further along. We were extremely frustrated and were
not using the notes at all. In October of 2006, Scott came into
our office for a week and worked with us to customize screens
and narrative templates. We were using the notes the week after.
He continues to provide online and telephone support for us
and we have customized the software to exactly the way that
we want. Scott is extremely helpful and patient and always willing
and available to help.
Maisie Hahn, D.C
Rio Grande, NJ
Scott was much more helpful
than Microfour ever was--our entire staff has a much better
understanding of the system as a whole than before his visit.
- Randall Beasley (Lubbock, TX)
Scott continues to satisfy
all my Micro 4 needs!!!
My experience with microfour
support has been somewhat discouraging. I bought the software
and had a small snafu during installation. Called support and
they talked me through it. Not a necessarily a polite individual
I might add. I then received a bill the next day for the 7 minutes
that I spent on the phone with them. I was for $40 or $50. I
can't remember now, but it was a significant amount for just
having bought the most expensive software I have ever purchased.
I then had another problem and couldn't get the software to
run at all. I called them again, told them what the problem
was, and was told I did not have a support agreement signed.
They sent me the paperwork and I filled it out. I never heard
from them again. As far as they know, my software is still crashed.
A friend gave me Scott's name. He showed a genuine concern for
my problems and compensation for his services was not the primary
topic. I have used him ever since. He is easy to contact and
very helpful. He is not the typical computer support person
that talks to you like you are a 1st grade idiot that is wasting
their time. I highly recommend Scott. - Dr. Lance Cook (Marshall,
TX )
Scott spent a total of
3 hours with me on the phone helping me with a computer problem
I was having, although the problem had nothing to do with VitaDoc.
I was very impressed with the customer service I received. I
could not have done it without his help. Thanks Scott - Jodee
OTool Wellness Consultant. (Moline, IL)
I recently started using
VitaDoc and it is the best symptom survey software I have ever
found. Thank you CCS for you efforts. You are an asset to us
all. Dr. Gregory (Seattle, WA)
I have found that the
support (Microfour) is lacking of knowledge and response time.
The technicians do not seem to know what to do to fix the problem
nor do they seem to have the consideration of time at hand.
I have also found that no matter what I call for I always find
a charge on my credit card. I was once told that even if I called
to ask about the weather, I would be charged. So, with that
said, the resolution I have found is that I can call Scott (CCS)
any time night or day. He is available 24 hours a day so no
matter what the problem, I know I can find him. Plus he supports
my hardware, word, excel, network, or what ever I need. It has
truly been great. The biggest advantage is the PRICE. He is
very fair and never over charges me. Matters of fact if I call
for a small problem, typically I never see a charge. - Dr. Smith
(Location, Anonymous)
Thank God for Scott and
his support. I am so unhappy with Microfour support that I am
leaving them after many years. I only thank God that I found
Scott to support my needs. He has been a true asset to me and
my company. - Dr. Smith (Location, Anonymous)