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We purchased Practice Studio in September of 2005 and after the in-house training, we were completely lost. We used the billing and scheduling portion of the software and tried to get the notes up and running and after a year we were no further along. We were extremely frustrated and were not using the notes at all. In October of 2006, Scott came into our office for a week and worked with us to customize screens and narrative templates. We were using the notes the week after. He continues to provide online and telephone support for us and we have customized the software to exactly the way that we want. Scott is extremely helpful and patient and always willing and available to help.

Maisie Hahn, D.C
Rio Grande, NJ

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Scott was much more helpful than Microfour ever was--our entire staff has a much better understanding of the system as a whole than before his visit. - Randall Beasley (Lubbock, TX)

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Scott continues to satisfy all my Micro 4 needs!!!
My experience with microfour support has been somewhat discouraging. I bought the software and had a small snafu during installation. Called support and they talked me through it. Not a necessarily a polite individual I might add. I then received a bill the next day for the 7 minutes that I spent on the phone with them. I was for $40 or $50. I can't remember now, but it was a significant amount for just having bought the most expensive software I have ever purchased. I then had another problem and couldn't get the software to run at all. I called them again, told them what the problem was, and was told I did not have a support agreement signed. They sent me the paperwork and I filled it out. I never heard from them again. As far as they know, my software is still crashed. A friend gave me Scott's name. He showed a genuine concern for my problems and compensation for his services was not the primary topic. I have used him ever since. He is easy to contact and very helpful. He is not the typical computer support person that talks to you like you are a 1st grade idiot that is wasting their time. I highly recommend Scott. - Dr. Lance Cook (Marshall, TX )

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Scott spent a total of 3 hours with me on the phone helping me with a computer problem I was having, although the problem had nothing to do with VitaDoc. I was very impressed with the customer service I received. I could not have done it without his help. Thanks Scott - Jodee OTool Wellness Consultant. (Moline, IL)

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I recently started using VitaDoc and it is the best symptom survey software I have ever found. Thank you CCS for you efforts. You are an asset to us all. Dr. Gregory (Seattle, WA)

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I have found that the support (Microfour) is lacking of knowledge and response time. The technicians do not seem to know what to do to fix the problem nor do they seem to have the consideration of time at hand. I have also found that no matter what I call for I always find a charge on my credit card. I was once told that even if I called to ask about the weather, I would be charged. So, with that said, the resolution I have found is that I can call Scott (CCS) any time night or day. He is available 24 hours a day so no matter what the problem, I know I can find him. Plus he supports my hardware, word, excel, network, or what ever I need. It has truly been great. The biggest advantage is the PRICE. He is very fair and never over charges me. Matters of fact if I call for a small problem, typically I never see a charge. - Dr. Smith (Location, Anonymous)

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Thank God for Scott and his support. I am so unhappy with Microfour support that I am leaving them after many years. I only thank God that I found Scott to support my needs. He has been a true asset to me and my company. - Dr. Smith (Location, Anonymous)

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